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Since its founding in 1975, Lawson has continuously developed and delivered industry-focused ERP solutions that offer reliability, cost-effectiveness, performance, and flexibility. Lawson not only has offices in its Minnesota, USA headquarters, but also in Europe and Asia. Lawson has more than 4,500 customers across 68 countries that range from large, global organizations to small or mid-sized companies. Lawson provides feature-rich enterprise resource planning solutions that are aimed at helping a company’s operations run more smoothly and effectively with the goal of increasing profitability. These solutions integrate effectively with a company’s existing technology and are easy to install. Lawson believes that one size does not fit all; its ERP solutions are tailor-made to meet the specific needs and conditions of individual industries. The industry focus helps simplify the ERP software, which in turn facilitates the effective management of change and cost reduction. Lawson directly links its software to a company’s performance and targets its pain points.
Lawson Key Features
* Supply Chain Management (SCM) – Lawson SCM solution provides a powerful means for supporting extensive supply chain activities with the aim of optimizing customer service levels and maximizing profitability. The SCM feature offers the necessary tools to bring about increased visibility and proper management of materials, information and financial flow.
* Manufacturing Management – Lawson’s manufacturing management feature is intended to support operational efficiencies and reduce overhead costs in mixed-mode, process, and discrete manufacturing companies. By increasing focus on complex regulatory controls such as shelf life and traceability, effective planning, monitoring and management can be achieved in both complex and simple manufacturing environments.
* Customer Relationship Management – A company can achieve successful and effective customer relations by implementing Lawson’s CRM software solution. This solution has tools that cover extensive customer-related activities. Campaign management and sales force automation tools facilitate new customer generation and comprehensive CRM solutions allow a 360 degree view of customer relationships.
* Financial Management – Enterprise transparency can be achieved using Lawson financial management software, which simplifies complex financial management. The software is designed to help a company formulate effective cost-reduction strategies, achieve accurate forecasting, and quickly respond to emerging trends and issues.
* Enterprise Performance Management (EPM) - Lawson EPM combined with business intelligence helps a company create enterprise data views at any detail level and consolidate valuable information. It also allows a company to locate and leverage existing intellectual capital and set up automatic notifications of important information.
* Human Capital Management - This Lawson solution enables a company to lower its human resource costs, streamline the entire recruit-to-retire process, expand its talent pool, and shorten the employee hiring process. It also empowers employees to manage their own HR information and benefits.
* Healthcare Integration and Information Exchange - This suite of solutions enables healthcare service and solution providers to achieve effective data exchange between all concerned parties.
* Enterprise Asset Management (EAM) – Organizations that depend on asset availability and reliability for their success can take advantage of Lawson EAM software to achieve their goals. This solution offers asset data management, statistical analysis, diagnostic management, work order control, and preventive maintenance, all of which enhance effective management of operational assets.
* Clinical software – Lawson MediSuite provides the IT infrastructure required to enable healthcare providers to create, collect, streamline, and exchange electronic health records, such as clinical patient data, across multiple systems including clinical departments, partners and community care.
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By continuously building and acquiring some of the best software solutions since its foundation in 2002, Infor has grown into one of the largest software companies in the world. Among the company’s products is Infor ERP software. This product is designed to meet the unique needs and counter the challenges faced by manufacturers all around the world. Infor accomplishes this by providing solutions that offer complete control over manufacturing operations and the supply chain, which are the heart of the business that bring about service delivery, productivity, and profitability. With Infor ERP, manufacturers will benefit from fewer customizations, lean manufacturing operations, reduced costs, and faster, more dependable implementations. All these achievements will in turn their challenges to competitive advantages.
Infor Key Features
* Financial management – In order to compete globally, manufacturers need an ERP software that provides a single, integrated financial solution. This helps them tackle compliance demands, single or multi-national accounting practices, and taxation demands, while differentiating themselves from competitors. Infor offers a robust, multi-language, and multi-platform ERP solution that completely integrates financial management with operations management in order to provide detailed manufacturing support. This enterprise resource planning feature supports local statutory bookkeeping from one system in more than thirty countries, reduces financial transaction costs through role-based workbenches and streamlined financial processes, and generates sales invoices from different sources.
* Manufacturing – Infor helps companies achieve lean manufacturing by offering ERP tools such as production planning and control, purchasing and inventory management, costing and value flow management, environmental regulatory compliance tools, sub-contract management, quotation and order processing, and sales planning. The benefits of these solutions include an accelerated information exchange between manufacturers and suppliers, real-time shop floor data collection to reduce costs and adapt processes, readily available strategic data to improve performance, planning optimization to deliver products on-time and on-budget, and reduced warehouse costs through streamlined logistic operations.
* Wholesale distribution – In order to increase in value, distributors need to continuously seek new sources of revenue. They need to quickly respond to new opportunities and effectively control and manage their supply chain operations. The wholesale and distribution solutions provided by Infor ERP are robust, fully integrated, and scalable to help distributors achieve profitability, customer satisfaction, and develop complimentary product lines. Infor combines industry-leading technologies with domain expertise for supply chain design, transportation management, and demand planning among others. All these solutions are aimed at empowering distributors master industry-specific applications that are critical for business performance.
* Service management – Service and maintenance organizations need to fully integrate their operations in order to drive value across their entire businesses by meeting their customer goals, improving collaboration in order to uncover new sale opportunities, and achieve better visibility into their performance. Infor ERP service management provides automated, robust and integrated solutions that help service and maintenance companies achieve profitability, customer satisfaction, and effective utilization of their resources. With this Infor ERP solution, companies will be able to manage their costs within contractual agreements and warranties, effectively track resolution history throughout their products’ lifecycle, and optimize scheduling thus increasing revenue per technician. The ERP software will also help companies discover new sales opportunities through better customer relationship management and collaboration, and meet financial targets and service level agreements through better planning, forecasting, and optimization of spare parts management.
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Since 2002, CDC Software has continuously addressed the unique challenges faced by mid-sized enterprises by providing a wide range of enterprise software solutions. These solutions are designed to help companies become customer driven, thus achieving outstanding business results. CDC Ross ERP is a unique software application that helps process manufacturers manage their businesses in spite of the ever-changing market conditions by integrating their manufacturing, distribution and financial activities. This secure global solution addresses more than a hundred critical manufacturing process needs whether in the cloud or on-premise. Using the CDC software, a company will be able to achieve a competitive advantage by effectively managing its resources, customer relationships, employees, and supply chain. CDC Software offers one of the top enterprise resource planning services that are built on proven methodologies, thereby producing the intended results whenever implemented.
CDC Software Key Features
* Financial management – CDC Ross ERP enables a company to have a centralized source for its financial information. A company can leverage enterprise-wide data and effectively manage vital financial processes from initial planning stages to final decision-making. The financial management feature also seamlessly integrates with other Ross ERP applications in order to help a company effectively automate and streamline its key processes. The ERP software has functionalities such as cash management, general ledger, fixed asset management, accounts payable, and accounts receivable that enable a company to generate reports and budgets faster in easy-to-understand formats.
* Process Manufacturing – The process manufacturing feature provided by CDC Ross ERP software handles more than a hundred critical needs for companies dealing with food and beverages, metals, chemicals, life sciences, or natural products. Ross ERP solution offers mobile data collection, which helps a company make manufacturing decisions that are informed and based on accurate, real-time data. This will in turn improve delivery performance, reduce manufacturing costs, increase plant throughput, and ensure quality products. The CDC Software process manufacturing feature calculates and tracks job and product costs, defines manufacturing processes, and keeps a record of all necessary manufacturing activities such as tracking and tracing compliances to mandates and accurate inputs.
* Supply Chain – Some capabilities included in this CDC Ross ERP software feature are: inventory control, claim processing, goods inspection, order entry, planning, purchasing and procurement. All these functionalities are designed to help a company optimize production schedules, proactively plan and forecast customer demands, and minimize inventory investments.
* Product Life-cycle Management – When a company adds this module to its Ross ERP solution, it will reduce the time taken in recipe or formula development by days, weeks, or even months. Using this module, a company will be able to deliver new products to the market faster.
* Enterprise Performance Management – Inventory management coupled with manufacturing and sales analytics provides a company with a comprehensive business intelligence solution. A company will therefore be able to have clearer visibility into its key operations, streamline its business processes, and leverage existing enterprise data.
* Enterprise Content Management – This CDC Ross ERP feature automates tedious, repetitive activities and eliminates the filing and retrieval of paper. This feature lets a company benefit from a simpler, more effective working environment.
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Microsoft Dynamics is one of the top ERP solution providers that bases its success upon producing good quality products at the right time, in the right quantity, and at a price that consumers are willing to pay. The company also believes that continuous improvement and flexibility are imperative for business success. Microsoft Dynamics ERP product provides integrated, adaptable business solutions for small and middle-sized companies as well as divisions of large organizations. These integrated applications work similarly to and with Microsoft software in order to drive business success by automating, streamlining, and managing customer relationship, supply chain and financial processes. The ERP software also seamlessly integrates a company’s external and internal communication so that information flow is synchronized between manufacturing, managers, personnel, engineering, and subcontractors.
Microsoft Dynamics Key Features
* Manufacturing – Microsoft Dynamics enterprise resource planning software that is purpose-built for manufacturers offers simple but effective solutions that help tackle different challenges such as global complexities, changing demand patterns, and global compliance requirements. This ERP solution helps a company to improve its management of product processes such as make-to-order and make-to-stock. It also offers impromptu, self-service reporting and business intelligence for critical manufacturing operations that include pre-built reports from Microsoft SQL Server Reporting Services. The familiar user experience makes it easy and simple to locate, utilize and share information. The manufacturing ERP software also helps a company optimize its performance and identify inefficiencies by configuring operations with a graphical workflow editor.
* Distribution Management – Microsoft Dynamic ERP is well-known for its effective supply chain and distribution management. This feature enables a company to confidently meet its customer demands by providing clear visibility into its inventory levels, sales data, and shipment schedules. It also helps a company improve customer relationships, negotiate better terms with suppliers and vendors, make smarter purchasing decisions, reduce costs, maintain a lean inventory, make better predictions on future market trends, and identify upcoming customer behavior.
* Services – In order for service organizations to work better, they need to quickly identify and share information, collaborate effectively, and make well-informed decisions. Microsoft Dynamics ERP solution for service industries is aimed at managing and integrating every business aspect. This solution has the ability to support and connect key business processes such as human resources and accounting. The service industry ERP can also effectively manage process outsourcing, anticipate shifting demand, effectively allocate internal resources, deliver products on-time and on-specification, increase billable hours, and estimate project costs accurately in order to improve customer satisfaction.
* Public Sector – Microsoft Dynamics ERP software for the public sector is designed to streamline critical business processes and effectively manage financial operations. This feature empowers a company’s employees to be more productive in their roles and effectively provides them with the specific information they need to carry out their roles. It also maximizes a company’s existing IT investment and lowers TCO (total cost of ownership).
* Retail – The Microsoft Dynamics ERP solution that is tailor-made for a retail business helps to increase productivity and customer service across a company’s workforce in order to enable each employee to reach his/her full potential. It also helps a company access real-time data, optimize its operations, anticipate trends, and capitalize on new opportunities.
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Sage CRM is a customer relationship management platform produced by The Sage Group. Sage CRM can be deployed as an on demand cloud-based service (Sage CRM Professional), or on-premise behind a company’s firewall (Sage CRM). The on-premise service offers added features such as greater customization options, keyword search abilities, a component manager, advanced email management, and self-service features.
Sage CRM uses a browser-based interface with features, such as tabbed windows, common to many modern computer programs, creating a shorter learning curve for end users. Sage CRM features an interactive dashboard, which can be custom configured to display graphical information, and through which users can navigate much of Sage CRM. One of the more attractive attributes of Sage CRM is that it is backed by a strong global company, which is a leading producer of enterprise resource planning products.
Sage CRM offers packaged integration with numerous pre-existing ERP software solutions. Companies which already use Sage ERP products can adopt Sage CRM, knowing that it is specifically designed to work with their existing applications. Sage CRM can be accessed through its offline client, Solo. Through Solo, users can access and update Sage CRM without needing to be connected to the network and their work will be pushed to Sage CRM, when a connection is established. In 2010, the Spanish edition of Byte IT magazine awarded Sage CRM with their Best CRM product of 2010 award.
Sales
Sage CRM allows salespeople to see all necessary information on their customers, and information on prospective customers, all in one application. The interactive dashboard can be customized to display information exactly how the user desires, whether in graphs or text. Employee time is conserved through the ability to navigate Sage CRM while still in the dashboard.
Marketing
Managers can easily create target marketing campaigns with the campaign wizard, which guides users step by step through the process. For more diverse campaigns, Sage CRM can import mail house lists. Marketers can see financial profiles, order information, purchase histories, and demographics, all on one screen, allowing them to easily run entire campaigns from within Sage CRM.
Customer Service
Companies can setup a self-service portal for customers, through which customers can create incident reports and access a knowledge base. A company’s entire customer support services can be run through Sage CRM, including escalation of complaints and email management.
Mobile Access
Recent updates allow Sage CRM to be accessed with an iPad or Android tablet. Support is included for devices with ten-inch or seven-inch screens. Employees can also use Sage CRM with other web-enabled mobile devices and smartphones.
CRM Support
A standard support package is included with a Sage CRM subscription. The standard support package includes five case instances of phone and email support from Sage CRM certified analysts per month, with a guaranteed 48-hour response time.
Customers can purchase upgraded support packages, Sage Business Care Silver and Sage Business Care Gold. Both plans offer remote diagnostic capabilities and access to an online self-support website. The Gold plan adds unlimited phone and email support as well as unlimited access to training videos.
Sage CRM Pricing
Sage CRM Professional (Cloud) is normally $45 per user per month. For a limited time it is priced at $39 per user per month for new customers who pay for an annual subscription up-front.
Sage CRM (On-Premise) requires a consultation with a representative from Sage Group for a price quote.
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Salesforce.com is a company that provides an assortment of on-demand CRM solutions. Unlike certain other CRM providers, Salesforce.com does not offer on-premise CRM solutions, choosing to focus solely on cloud computing services. Salesforce.com also separates itself from much of the competition by breaking up its CRM solution into individual services, which can be purchased separately through subscriptions. This makes Salesforce.com one of the more flexible CRM solutions, service-wise and pricing-wise.
Salesforce.com CRM platform is primarily offered in five parts: Sales Cloud, Service Cloud, Data.com, Chatter, and Force.com. The first three services are standard offerings, comprising sales services, customer services, and data analysis. Chatter is an in-house social network for a company’s employees, allowing them to create profiles, status updates, share files, and social groups.
Force.com allows a company to create custom applications for its employees. Under the Force.com umbrella, extensions of the service allow for the creation of custom applications for customers and social media, as well as the creation of custom websites. Salesforce.com can boast of one of the more elite groups of clientele with industry leaders such as Google, 24 hour Fitness, Cisco, D-Link, Dolby, Dr Pepper Snapple Group, FICO, Kaiser Permanente, NBC Universal, Qualcomm, and Starbucks. In 2010, Salesforce.com swept CRM Magazine’s CRM Market Awards with wins in Enterprise Suite CRM, Midmarket Suite CRM, Small-Business Suite CRM, and Sales Force Automation.
Sales Cloud
All of the information required to maintain a smooth sales process is accessible through one portal. Customer account information, communication with other team members and employees, social media activity, and marketing campaigns; are all available through Sales Cloud. Employees can continually stay connected to the information they require with Sales Cloud’s mobile application, which is easily customized through point and click software.
Service Cloud
Service Cloud’s contact center allows customer service agents to quickly pull up needed information on customers’ accounts through a point and click interface. Since Salesforce.com integrates with over 80 telephony systems, customers can run an entire call center through Salesforce’s cloud service. Organizations can enable a feature that allows their customers to chat online with a service representative, or create a self-service portal with knowledge base search capabilities.
Data.com
Data.com allows organizations to mine pre-made resource lists by providing them with direct access to over 4 million D&B company profiles, along with over 30 million contacts provided by Jigsaw. Data.com provides criteria to eliminate dead leads, delete duplicate records, and add information to old accounts through automated programs triggered by a customer’s chosen settings.
Chatter
Chatter is an in-house social network for an organization’s employees. Chatter integrates with Salesforce.com’s other applications, allowing employees to communicate and collaborate more effectively. It allows them to create social groups based around their own teams or departments. Chatter operates like other social networks, except it’s secure and private. Employees can create profiles, update their status, share files, and view other employee’s activities. The upgraded Chatter service integrates account and contact information, along with custom applications and a dashboard.
Force.com Platform
Force.com provides a complete platform for application development. It allows companies to easily create custom applications usable through Salesforce.com’s cloud service. Everything needed to make an application is already provided by Force.com. Customers access Force.com through a web browser, where they point and click on an inventory of attributes to define the creation of an application. It allows for the creation of full-featured and varied types of applications; more than 100,000 custom applications are already running on Force.com.
Sales Cloud
Contact Manager costs $2 per user per month (capped at 5 users), providing Data.com search capabilities and account and contact tracking.
Group is $15 per user per month (capped at 5 users), with added features like opportunity tracking and email templates.
Professional costs $65 per user per month (no cap); added features include mass email, campaigns, product tracking, customizable dashboards.
Enterprise is $125 per user per month, with added features like sales teams, territory management, offline access, workflow automation, and call scripting.
Unlimited costs $250 per user per month. Premier+ support is included, along with added features like unlimited customizations, unlimited custom apps, increased storage limits, and 24×7 support.
Service Cloud
Professional Edition is $65 per user per month. Features include case management, web and email capture, email integration, and mobile access.
Enterprise Edition is $135 per user per month, with added features such as telephony integration, the Service Cloud console, self-service portals, and offline access.
Unlimited Edition is $260 per user per month with Premier+ support included. Some added features are unlimited customizations, unlimited custom applications, and 24×7 support.
Data.com
Data.com Corporate is $125 per user per month. Features include access to data from D&B, access to business contacts from Jigsaw, targeted lists, and data maintenance.
Data.com Clean requires contacting a sales person for a price quote. This service cleans and maintains an organization’s CRM data.
Data.com Lists is priced based upon volume. This service offers access to a list of over 30 million contacts, along with the ability to generate targeted lists.
Chatter
Chatter is free to anyone with a company email address. It operates like a private social network for a company’s employees.
Chatter Plus is $15 per user per month. Added features include account and contact integration, one custom application, dashboards, and calendars and events.
Force.com
Force.com One App is $15 per user per month. It offers one custom application, along with ten custom objects.
Force.com Enterprise is $50 per user per month. Added features include ten custom applications, two hundred database objects, full use of account and contact objects, and mobile access.
Force.com Unlimited is $75 per user per month with Premier+ support included. Added features include unlimited custom applications, Premier development support, unlimited access to over 100 administration services, fully customizable mobile capabilities, 2,000 database objects, and 24×7 support.
Support
Standard Success Plan is provided free to all customers. Some features are 24×7 online case submission, online knowledge base, 12×5 phone help, and a 2-business-day response time.
Premier Success Plan is 15% of the price of Professional and Enterprise Editions of Salesforce.com solutions. Added features include 24×7 toll-free support, 2-hour response time and unlimited access to the online training course catalog.
Premier+ Success Plan is 25% of the price of Professional and Enterprise Editions. Its added features include over 100 administration services and access to a pool of Salesforce Certified Administrators who can maintain and configure Salesforce.
Discover the Top CRM Software Vendors and Systems
- Top CRM Software Vendors for SMB and SME.
- Includes specific CRM key features and benefits of each CRM Vendor and System.
- Includes CRM Vendor profile, crm solutions and contact information.
- Includes insightful information to help you understand your options.
- Quick start to your CRM Software search.
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